top of page

FAQs

Frequently asked questions
General
End-of-Life Care
Getting Started
Care Planning
Service Area
Care Duration
Personal Care
Meal Assistance
Companion Care
Overnight Care
Respite Care
Skilled Nursing
Recovery Care
- 01Home health usually includes medical services from licensed professionals, such as nurses or therapists. Home care focuses on non-medical support with daily activities, such as bathing, grooming, meal preparation, transportation, and companionship. If you are not sure which option fits your needs, contact us for guidance.
- 02Understanding your home care payment options shouldn't be complicated. Healthcare Support Home Care offers several ways to make in-home care affordable and accessible for seniors and families:Private Pay – Pay directly out of pocket for home care services, with flexible scheduling built around your family's needs and budget.Long-Term Care Insurance – If you have a long-term care insurance policy, it may cover some or all of your home care costs. We can help you understand your benefits and file claims.Medicaid Waiver Programs (EDWP & SOURCE) – We accept the Elderly and Disabled Waiver Program (EDWP), formerly known as CCSP, as well as the SOURCE program. These Georgia Medicaid waiver programs can help cover the cost of home care for those who qualify. Our team can guide you through the process.VA Aid & Attendance Benefits – Veterans and their surviving spouses may qualify for VA Aid & Attendance, a benefit that helps cover the cost of in-home care.Workers' Compensation – Recovering from a work-related injury? Home care may be covered under a workers' compensation claim.
- 03Our staff undergoes a through screening process, which includes state and federal background checks with fingerprinting, a 5-year DMV records check, interviews, reference checks and verification of licenses or certifications.
- 04Yes. Your care can be arranged for adults 18 and older who need support because of illness, injury, disability, recovery, or other ongoing needs.
- 05Your care is supported by coverage that includes workers' compensation, general and professional liability, sexual abuse, non-owned auto, and crime coverage, including third-party theft and property coverage.
- 06Our office is open Monday through Friday, 9:00 AM to 3:30 PM. If you need care support, contact us and we will confirm the best next step for your situation.
- 07Yes. To ensure consistent, high-quality care, we require a minimum of 4 hours per visit and 8 hours per week.If needed, the 4-hour daily minimum can be split into two shorter visits (for example, 2 hours in the morning and 2 hours in the evening), though a small additional fee applies for split shifts due to the added scheduling and staffing involved.We also offer tiered pricing — the more hours of care you schedule, the greater your discount. This allows families who need more consistent, extended support to receive the most value for their care.Have questions about what schedule and pricing structure would work best for your loved one? Contact us today and we'll help you find the right fit.
bottom of page